FAQ

Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes approximately 5–10 business days, depending on your location and the carrier. You’ll receive tracking information by email as soon as your order is on the way.

What is your return policy?
All sales are final. However, if your item arrives damaged, defective, or is not working properly, you have 30 days from the delivery date to contact us for assistance.

Please email supportglowandgobeauty@gmail.com with your order number and a brief description of the issue. Photos or videos may be requested so we can help resolve the problem as quickly as possible.

How long will it take to see results?
Consistency is key. Everyone’s routine and hair needs are different, but many people begin noticing a healthier-feeling scalp in as little as 4 weeks with consistent use. Continued use over time is recommended as part of your regular scalp-care routine.

Can I change or cancel my order after placing it?
Because orders may begin processing quickly, changes and cancellations are not guaranteed. Contact supportglowandgobeauty@gmail.com as soon as possible and we’ll do our best to help before the order is processed.

How do I contact customer support?
Email us anytime at supportglowandgobeauty@gmail.com. Please include your order number if your question is about an existing order.